No Substitute for Great Communication in Facility Services
TWS raises the standard for facility services in many ways, but excellent communication remains a primary factor that sets us above the rest. While it’s our mission to remain adaptable to client needs as they change, we know there is no substitute for great communication when it comes to facility services.
Communication At Every Level of Facility Service
TWS’s chain of communication starts at the “ground level” with our on-site service technicians. These team members are in regular communication with the team members at our offices, in addition to receiving ongoing training and supervision from field supervisors. This means they act as the eyes and ears of your property. Our day porters and janitors are trained to spot anything unusual, dangerous or in need of repair on your property. They report these to their Property Coordinator, a designated team member who manages our services for your property.
Communication for Coordination
Our Property Coordinators not only organize our team members to meet your facility service needs, but they are available to hear your concerns and needs and provide solutions. They manage regular service schedules, special services, and emergency situations. Property Coordinators have the difficult conversations sometimes needed to accomplish a goal, and that way, clients don’t have to. See what it is like to work with a Property Coordinator by watching this brief video.
Communication for a Shared Vision
This network of clear communication keeps team members working together with a common vision, which reduces the need for micro-management that can waste time, energy and resources. It also frees you up to focus on other aspects of managing your property, as you rest assured that anything you need to know will be communicated as soon as possible and that you have a professional team on-call.
- Listen as much, if not more, than you talk. Repeat back to people what you think you heard in your own words, to verify you got it right. Keep your ears open for new ideas and input that align with the overall vision.
- Set objectives for the conversation from the get-go. Immediately identify the topic, so that someone’s brain is ready to assemble the details that may follow.
- Cultivate respect within your team, which may include openness about certain weaknesses (hopefully with an eye to improving!). Vulnerability helps build trust and understanding.
- Show gratitude and give encouragement, especially for new ideas or taking the initiative. This may produce far more positive results than harping on people for mistakes, although those will probably need to be addressed too.
If you would like to learn more about the services TWS Facility Services offers, then contact one of our sales team members for a brief, no-obligation chat: 888-883-1915