Technology

Online Service Reporting &

Work Order System

TWS Facility Services offers an easy-to-use, cloud-based, service reporting, and work order system. REPORTRACK is unique and stands ahead of similar systems since it guarantees theservice is completed, increases efficiency, and leads to higher levels of productivity. The system provides clients with a simple way to know their regular service and work orders have been fulfilled. Clients can securely view pending service requests and receive an instant notification of any changes. All work is reported and verified with GPS tracking and allows for easy video and photo uploading and viewing.

Powered By REPORTRACK

Watch this brief video about our exciting new partnership with REPORTRACK, a cloud-based service reporting and work order system. With REPORTRACK, all facility services are verified using a unique system of strategically placed barcodes and GPS tracking.

Just some of the benefits of this system:

  • View all time of service information easily and quickly
  • View all service photos and notes
  • Set alarms to be notified if service was not completed
  • Creates online work orders
  • Rapid setup and deployment
  • Easy-to-use with no training required
  • No software to install or maintain
  • Accessible anywhere via Internet on a 24x7 basis
  • Comprehensive management reports
  • Tablet and smart phone accessible
  • All services reported and verified by GPS tracking
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Online
Reporting

Cloud-based service reporting and work order system. Maintenance needs are reported online by the on-site team.

Up-to-date
Notifications

We notify Property Managers according to their preference (email or text), and then they can log in to review details.

Easy Work Order
Submissions

Property Managers dispatch work order requests to their TWS Property Coordinator online.

Service
Schedules

TWS Property Coordinators respond by creating service schedules and supervising team members to accomplish tasks.

Advanced Field
Technology

Once the work is completed and approved, they submit notification and any photos or videos online.

Every Move is
GPS Verified

Clients learn the exact service that occurred and the specific property areas that received service.

Field Technology for Innovative

Facility Services

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Field Technology for Innovative Facility Services

TWS offers advanced field technology to give you updates about your property. This is more than a work order system - but also a tracking and reporting system!

Clients receive an online account, where they can log-in to:

  • View the service dates and times - all verified by GPS tracking!
  • Review notes of the property
  • Review photos and videos of the property
  • Easily access updates from their desktop or mobile device

Our service technicians use an app on a mobile phone to:

  • Scan barcodes (bar codes are strategically placed on the property)
  • Take and upload photos
  • Film and upload videos
  • Have all services verified by GPS tracking

Clients learn the exact service that occurred and the specific property areas that received service, and they can see photos and videos of any problems on the property. All of this is verified by GPS to prove where and when it was done. Clients also receive email notifications for any important information about the service or property.